Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we do offer the option to add a personalised gift card for your package. When placing your order, please provide your message at checkout.

Depending on the status of your order, it may be possible to cancel an item. If you wish to amend your purchase, please contact our customer care team via maialisdesign.com.

Once your order is shipped, you will receive a dispatch confirmation email from our customer care team. Additionally you can track your order with your order number and your registered email from our website.

Once your order is placed, we aim to dispatch on the following business day.

Maialis Design does insure each order for it’s duration in transit until it is delivered to you.

We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you.The item(s) must be returned in its original condition and with its original invoices.Please remember that the orange label on the products must not be removed.

The invoice date must not exceed 14 business days. The product must be unworn, in its original condition and with its original packaging.

All attached product labels and logos (if any) must be intact and not be removed. Damaged products will not be accepted for return or refund.

Firstly, check your order does not exceed our 14 day returns policy. If your order is eligible for return, simply re-package your item following our return requirements. Once complete, please contact our customer care team to start the returns process.

You can find further information on the Shipping & Returns page.

based on your bank. You will receive an email confirmation of this once it has been completed. The refund will be made via the same payment method used to make the purchase. After we receive and process your return, it may take up to 14 working days for your refund to display on your payment card statement. If your refund has not been credited to your account, please contact your bank.

Any item that is personalised or bespoke is not eligible for return. By placing an order with a personalised item, it is understood that the customer has accepted these terms.

We accept the following methods of payment for purchases made via maialisdesign.com:

- EFT/Transfer Payments

- Payment with a debit/credit card

- Mail Order

For EFT payments, please contact customer service.

Unfortunately, we do not accept cash on delivery for orders purchased online at maialisdesign.com. Cash methods are accepted in-store only.

Delivery charges and return costs are non-refundable.

We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Every Maialis Design product is issued with a product protection and identification card. All use and protection details for the specific item can be found within. For further details please check our Product Care page.

Unfortunately, we are unable to offer exchanges on our products. We recommend creating a new order with your preferred item and return your original order in the meantime. If you have any further questions, please contact our customer service team.

All Maialis Design products have a 1- year warranty guarantee. We offer repair services for our bags and accessiories. If the product is within it’s guarantee period and a repair is possible, the restoration will be carried out free of charge. If you find an issue with your product within the guarantee period, please contact our customer care team who will be able to advise you.